Egosi OS LLC ("Egosi OS", "we", "us"), a Delaware limited liability company, exists because of one belief: your life belongs to you. Ava only works if she knows you, and that knowledge is only possible if you can trust completely where it lives and who can touch it. This policy covers both this website and the Ava platform.
The short version
- What Ava learns about you exists to serve you. No one else.
- We do not sell your information. We do not show you advertising. We never will.
- Your life is stored in systems we control, encrypted, isolated to your account. It does not sit in anyone else’s database.
- Other people, even family, see only what you choose to share. Every share is your decision.
- When you delete something, the keys that protect it are destroyed. It is gone, not hidden.
1. This website
If you only visit egosios.com, we collect very little: your email when you join the early access list (with the page you signed up from), anything you send through our contact options, and standard server logs (IP address, browser type, pages requested) kept for security and reliability. This site sets no tracking cookies and runs no advertising trackers or third-party analytics. Our pages load fonts from Google Fonts, so your browser makes one request to Google when a page loads; Google’s own policy applies to that request. If a signup form cannot reach our server, your browser may keep your email briefly in its own local storage so it is not lost. And if you talk with Ava here, what you tell her is kept on your own device, not in a tracking cookie, so she can remember you if you return; ask her to forget you, or clear your browser's site data, and it is gone.
2. What Ava learns, and why it is different
Ava is not an app that holds a profile. She is a partner who comes to know your life, and that means the platform holds far more than a name and an email. Depending on what you choose to share and connect, that can include:
- Your conversations with Ava, and what she understands from them: the people who matter to you, your routines, your plans, your worries, your wins.
- What you connect: mail accounts, calendars, school systems, and similar sources you explicitly link so Ava can read and understand them for you.
- What you give her: documents, photos, records, lists, notes, and the everyday paperwork of a life.
- What your devices sense, if you place Ava devices in your home or business: voice requests, touch interactions, and presence signals, under the device rules described below.
- School information, where a school runs Ava or you bridge a child’s school life to home, as described below.
- Business records, where an organization runs Ava for its operations, as described below.
We tell you this plainly because the depth is the point: Ava can only care for what she knows. Everything below exists to make that depth safe.
3. Why she learns it
One purpose: to serve you. Ava uses what she knows to remember what matters, understand what you mean, notice what needs attention, and act on your behalf when you ask her to. We do not use your life to advertise to you, to profile you for others, or to serve anyone else’s interest. There is no second customer for your information.
4. What we never do
- We never sell or rent your personal information, in any form, to anyone.
- We never show you advertising or let advertisers reach you through Ava.
- We never park your life in third-party marketing, sales, or analytics databases. Your information lives in storage we control. This is a structural choice in how the platform is built, not just a promise.
- We never let one account browse another. What Ava knows about you is yours; even the people closest to you see only what you have explicitly chosen to share with them.
5. Where your life lives
Your information is stored on infrastructure operated by us, encrypted at rest, with each file protected by its own key. Accounts are isolated: a breach of one account cannot fan out into another’s, and an organization’s data sits under that organization’s own authority. Access inside our company is limited to what is necessary to operate the platform, and reads of customer information are logged and auditable.
6. Who can see what
You. That is the default, in full. From there, sharing is consent all the way down: connecting with another person requires both sides to agree; what flows to a family member, a co-parent, a teacher, or a colleague is governed by permissions you control; and a secure share you send can be limited to a single viewing, expire on its own, and keep a complete record of who opened it. When you share something sensitive, Ava is built to handle it as carefully as you would.
7. Devices in your home and business
Ava devices are designed so that the most sensitive sensing never leaves the room. Presence detection happens on the device itself; raw camera feeds are not streamed to our servers. Images leave a device only when you deliberately capture or scan something. Every device has its own controls: what categories of your life it may show, whether its camera or microphone is active at all, and when it sleeps. Those controls are yours, and Ava enforces them.
8. Children and schools
Parents are in charge of a child’s experience: what a child can use, see, and who they can communicate with is controlled by you. Where a school runs Ava, student information is handled under our agreement with the school and the laws that protect student records, and it stays within the school’s context. The bridge between school and home activates only when a family chooses it, and each family controls what flows in each direction. Nothing about your home life reaches a school, and nothing about school reaches your home account, without that consent.
9. Businesses
When an organization runs Ava for its operations, the records of that business belong to the organization and are isolated under its authority. The same rules apply: no third-party residency, no selling, no advertising, access controlled by the organization’s own roles and permissions.
10. External processing
Some of Ava’s understanding is computed with the help of external processing services. When that happens, they receive only the minimum needed for the moment, for the duration of the request, and they do not keep a store of your records on our behalf. They are processors, never owners. We continue to move more of this processing onto infrastructure we run ourselves.
11. Making Ava better
Ava improves by understanding you better, for you. Where we learn from usage in aggregate to improve the platform, it is from patterns, not from exposing your identifiable life, and never by giving one customer’s information to another.
12. Your control
- See and correct. You can ask Ava what she knows and correct her; getting it right is the whole point.
- Take it with you. You can request a copy of your information.
- Delete it. When you delete a file or close your account, the encryption keys protecting that information are destroyed, which makes the underlying data unreadable, before storage itself is reclaimed. Deletion is real.
- Walk away. You can leave at any time, and removal requests are honored whether or not you can sign in: use the Contact option on this site.
13. Retention
Ava’s value is memory, so by default she keeps what you give her until you remove it or close your account. Website signups are kept until early access opens or you ask to be removed. Operational logs are kept only as long as security and reliability require. Where law requires us to keep specific records longer, we keep only those, only that long.
14. Security
The platform is built on a least-privilege, zero-trust posture: encryption at rest with per-file keys, isolated tenancy, a single authentication chain with no weaker side doors, internal services that each hold only the minimum access they need, and audit logging of access to customer information. No one can promise that breaches are impossible; we can promise the shape of the system bounds what any single failure can expose.
15. If something goes wrong
If a breach affects your information, we will tell you plainly what happened, what was exposed, and what we are doing about it, as quickly as responsible investigation allows and as the law requires. No burying it.
16. Changes
If this policy changes, we will update this page and its effective date, and we will not weaken what is promised here without saying so plainly before it takes effect.
17. Contact
Questions, access requests, or removal requests: use the Contact option on this site, or write to Egosi OS LLC.